Delivery Information

 

DELIVERY TIMESCALES

All pieces are sent to you with 1-3 day tracked and signed for, this time scale is once it has been sent out, not your order 

Please allow up to 4 weeks working days for Personalised pieces as they’re hand made and then a few more days for delivery. 

We will always do our best to have your order with you on the specified date / time. However, unforeseen circumstances can arise that are out of our control. 

Saturday and Sunday are not working days

Preordered items can take 1-4 weeks

GUARANTEE 

Any customer purchasing goods online will have 7 working days from the date of delivery to return their unused item. When returning, please note your returns shipment charges will be payable by the customer. 

 

DAMAGED OR DEFECTIVE GOODS

If you receive an item that is damaged or defective, we will replace the item once we receive the damaged or defective one. 

 

RETURNS

We accept returns in exchange for a new item. If you want to return something you will be given store credit that amounts to the same price you initially spent. We have a no refund policy. 

We do not offer exchange or returns on personalised pieces.